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Have a suggestion for a speaker or topic at Online Retailer? Send an email to:
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Grant Arnott
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Contact Us

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Speaker Bios

Aaron Magness

Director of Business DevelopmentZappos.com

Aaron joined Zappos.com with a primary focus in business development, however today his role has grown to see him overseeing Brand Marketing, PR and Social Media. Prior to joining Zappos.com, Aaron spent 7 years in senior roles with Williams-Sonoma. He received his BBA from University of Wisconsin – Madison with a double major of Marketing and Management & Human Resources. People often do the stupid stuff while they are still in school, but he chose to run with the bulls in Pamplona, Spain only five weeks before his wedding day. Luckily, he made it out alive. Also, while not really enjoying either event, he is a marathoner and triathlete.

Deborah Sharkey

Managing DirectoreBay Australia & New Zealand Pty Ltd

Deborah Sharkey joined eBay in October 2003 and is Managing Director, eBay Australia & New Zealand. eBay is Australia’s leading online marketplace, with over 5 million unique visitors per month, according to Nielsen Netratings. Deborah has over 10 years experience in ecommerce strategy and marketing. In her five years at eBay Australia, Deborah has lead several areas of the organisation, including Customer Experience, New Business and Internet Marketing. Before joining eBay, Deborah spent 4 years establishing and managing the Asia Pacific internet media arm of MindShare, a WPP-owned media agency, in Tokyo and Sydney. She also worked for the Discovery Channel in the US. In her spare time, Deborah enjoys scuba-diving… of course she buys her equipment on eBay.

Jeff Beaver

Co-Founder and Chief Product OfficerZazzle.com

Jeff Beaver is co-founder and chief product officer for Zazzle, the only on-demand retail platform for consumers and major brands to offer billions of retail quality products on-demand within 24 hours. Jeff conceived the idea and model for Zazzle together with his brother Bobby and father Robert while a student at Stanford University in California. The brothers engineered the site, and under Jeff's direction, Zazzle’s product offering has grown substantially to include many industry firsts like custom skateboards, fully embellished shoes, and on-demand embroidery. In addition to product development, Jeff plays an integral role in many other aspects of the company, including business development and strategic business units. He helps guide company direction and vision, while sharing responsibility for day-to-day operations. Jeff holds a Bachelor of Arts degree in Economics from Stanford University.

Bobby Beaver

Co-Founder and Chief Technology OfficerZazzle.com

Bobby Beaver is co-founder and chief technology officer of Zazzle, the only on-demand retail platform for consumers and major brands to offer billions of retail quality products on-demand, many of which are produced within 24 hours. Conceiving and engineering the Beaver family business with brother Jeff and father Robert, Bobby is responsible for all of Zazzle’s software and hardware architecture, and plays a key role in developing and iterating on Zazzle’s state-of-the-art manufacturing and fulfillment technologies. Under his leadership, Zazzle continues to push the buyer and seller experience to new heights by developing innovative technologies including 3D-model real views, the first ever real-time stitch player for creating embroidered products, powerful online design tools, and seller tools that enable quick product creation and more. Bobby helps guide company vision and direction, while sharing responsibility for day to day management and operations. Bobby holds a Bachelor of Arts degree in Economics from Stanford University.

Paul Greenberg

Co-founderDealsDirect.com.au

Paul Greenberg is the co founder and head of Business Development at DealsDirect.com.au. Founded in October 2004, DealsDirect is now Australia’s number one online department store. DealsDirect emerged out of Auctionbrokers, which was eBay Australia’s largest seller by dollar value from 2000 to 2004. Auctionbrokers was an online auction model, which predated the trading assistants program, which is now part of the eBay landscape worldwide. Paul holds Bachelors and Post Graduate degrees in Psychology, and is a registered psychologist in NSW. He is married with two sons aged 11 and 8.

Josh Mehlman (Conference Chair)

EditorNett Magazine

Josh Mehlman has worked at the intersection of business and information technology for more than a decade. He is the editor of Nett, a magazine for small businesses looking to grow and prosper using online technologies. He previously edited Technology & Business magazine and wrote for a range of news, sport, technology and business websites and publications. A frequent blogger, Twitter addict and media commentator, he believes strongly in the power of the internet to transform businesses for the better.

Chris Hitchen

Chief Executive OfficerGetPrice.com.au

Chris Hitchen is the Chief Executive Officer of comparison shopping business Getprice, which employs around 20 staff across offices in Sydney, Melbourne and Tel Aviv. Having launched the business in 2005 with his co-founders, Chris secured investment from News Digital Media (part of News Ltd) in 2007 who remain shareholders in the business. Prior to Getprice, Chris worked for Lycos Europe (part of the Bertelsmann media group) in Munich, where he was responsible for the expansion of their comparison shopping business Pangora into the UK. Chris is an active angel investor and advisor to a variety of digital businesses.

Brett Clark

Founder and Managing Director ePharmacy.com.au

Brett Clark is the founder and managing director of ePharmacy and the managing partner of Chemist Warehouse stores in Queensland and Northern NSW. ePharmacy/Chemist Warehouse employs over 4000 staff via 100 plus outlets with revenues in excess of 800 million dollars. Brett graduated from the University of Queensland with a Bachelor of Pharmacy degree in 1988 and a MBA in 2005. He also has an advanced diploma in Nutritional Pharmacy and was a past national finalist of the Ernst and Young, Young Entrepreneur of the Year award as well as more recently acting as a judge from 2005-2008. In addition to being a director of the ePharmacy/ Chemist Warehouse Board, Brett currently chairs the Bridgeworks Personnel Board, and is a director of Market Reach and Queensland Ballet.

Sam Decker

Chief Marketing OfficerBazaarvoice.com (USA)

Sam Decker is a recognized expert in eCommerce, word of mouth marketing, and direct marketing. A frequent speaker at marketing and eCommerce events and author of an award-winning marketing blog (www.deckermarketing.com), Decker brings more than 15 years of marketing and online retailing experience to Bazaarvoice. As Chief Marketing Officer, Decker is responsible for leading Bazaarvoice’s corporate marketing and PR. Before joining Bazaarvoice, Decker spent seven years of leadership at Dell, Inc. in marketing, eBusiness, CRM, and customer-centricity. From 1999-2003, he led Dell's consumer web site, building Dell.com into the largest consumer eCommerce site at $3.5B in annual sales, and established global best practices in merchandising, analytics, product management, and operations. Sam pioneered Dell's customer-centricity strategy and customer segmentation using Six Sigma methodology. Later he directed marketing for Dell's $1B+ installed-based marketing division, responsible for eBusiness, marketing communications and brand management. Before Dell, Decker spent more than six years leading marketing at B2C and B2B startups and became a pioneer in online community building. Prior to that, he consulted with companies such as Apple, Claris, Adobe, and Borland to help them develop word of mouth and loyalty marketing strategies. Decker has authored two books on word of mouth and guerilla marketing, serves on the board of the Word of Mouth Marketing Association (WOMMA), is president of Austin Texchange, and serves on the board of advisors for the Web Analytics Association. Decker holds a BS in Business Marketing Management from California Polytechnic University.

Michael Leeman

USA Country ManagerClicks2Customers.com

Michael Leeman is a director of Clicks2Customers, a specialist paid search agency based in Cape Town, South Africa. Trained as an actuary, Michael previously served as head of Paid Search and has been based in San Diego as the USA Country Manager since 2008 where he oversees the campaigns of a number of leading online USA retailers. After a career in asset management and investment banking, Michael was attracted to the paid search field by its fundamentally quantitative nature and the ability to apply actuarial techniques to drive campaign performance.

Andrew Cooper

CEOdStore.com.au

Andrew Cooper has a background in online retailing that spans the dot-com boom, the subsequent 2001 dot-bomb clean out and continues into the current period of resurgence. In 1998 Andrew and his brother Tim started HotShed, a software house providing ecommerce systems to large retailers including Rebel Sport, Angus & Coote, Blockbuster and The Perfume Connection. In 2001, Andrew, Tim and their small team purchased the failed dstore.com.au business and after making drastic changes to the business model and applying HotShed's software and systems the business has risen back near the top of the online retailing tree. Andrew is an entrepreneur with a varied business background. Along with his software and online retailing businesses he also owns video stores, car washes and property interests. He also has a strong interest in fostering entrepreneurship and is president of the Brisbane branch of Entrepreneur's Organisation (EO), a network of over 10,000 entrepreneurs across the globe.

Peter Krideras

General Manager - Marketing & MerchandiseThorn Australia - BigBrownBox.com.au

As GM and Head of BigBrownBox.com.au, Peter Krideras is responsible for managing all online and retail business operations, which encompasses building relationships with business partners and customers as well as working with the sales and marketing teams to build awareness of Thorn’s key brands BigBrownBox, Radio Rentals, Rentlo and Cashfirst. Peter has held senior management and consulting roles in technology, consumer goods and manufacturing. He has extensive experience in line management, corporate and business development. Peter brings over 17 years of sales, retail and marketing experience from senior roles at BHP, Angus and Coote and through his work at Thorn. In addition Peter has studies in Business at the University of Western Sydney. Peter’s diverse experience and thorough understanding of the Thorn Brands ensured BigBrownBox was launched with a strong sales and marketing foundation while incorporating the development of alliance partnerships.

Joe Davis

President & CEOCoremetrics (USA)

Working with retail businesses from around the world, Joe Davis is responsible for Coremetrics’ business strategies and day-to-day operations. The organisation’s foremost goal is delivering online marketing optimisation solutions that consistently raise the bar in terms of understanding website visitor behaviour to drive business growth. Consequently, Joe and his team work closely with more than 1900 international customers to ensure Coremetrics’ services provide the best foundation for retailers to continually improve their online marketing strategies. As Joe likes to note, if you’ve ever bought something online, odds are you’ve bought from one of Coremetrics’ clients. Joe’s experience building, leading, and growing technology companies spans more than 20 years. Immediately before joining Coremetrics, he was group vice president and general manager of the Customer Relationship Management (CRM) division at PeopleSoft (NASDAQ: PSFT). During his tenure, Joe turned the CRM division into the fastest growing product line within the company and led two exceptionally successful product launches. He has also served as president of Nortel Networks' eBusiness division and general manager of Remedy's CRM division. Joe is thrilled to be involved in the Online Retailer event and looks forward to a mutual exchange of ideas and case studies with Australian retailers.

David Hua

Manager, eCommerce Strategy & OperationsABC Commercial - ABCShop.com.au

David Hua has worked at the Australian Broadcasting Corporation (ABC) for close to a decade in roles including New Technologies Marketing Manager, New Media Producer and currently as the eCommerce Manager, running the successful abcshop.com.au – a shopping website recognised by the Australian Interactive and Multimedia Industry Association and winning the Hitwise #1 Awards. He brings to bear a wealth of knowledge in ecommerce and multi-channel retailing.

Peter Styles

Managing DirectorRedBubble.com.au

Peter is an entrepreneur. But it took him a while to get there. To find his calling Peter spent seven years at university, six years in the Army and two years at Ericsson. RedBubble is Peter's second start up company – which he co-founded in April 2006 with Martin Hosking and Paul Vanzella. Peter is a graduate of the Royal Military College (Duntroon) and has Bachelor and Masters degrees in Engineering and Masters of Business Administration (with Distinction) from The University of Melbourne (he likes to learn).

Luke Hilton

Onsite Merchandising & Content ManagerDickSmith.com.au

With more than a decade of internet experience across a variety of sectors, Luke Hilton has accumulated a wealth of digital expertise. As the web manager for one of the nation’s most iconic retail brands, Dick Smith Australia, he is charged with web development and email marketing and has a huge passion for online strategy. Luke’s experience spans Australia and Europe – before his foray into retail he gained knowledge in banking, finance, media and entertainment, implementing complex integration projects with CMS, Analytics, CRM and Email Marketing systems.

Jon Bovard

eCommerce ManagerIdentityDirect.com.au

Jon brings over 9 years experience in online marketing and merchandising and has extensive capabilities in eCommerce retailing and digital marketing. Jon's experience includes over 6 years in the European eCommerce market working with NET-A-PORTER.COM, a luxury multi brand e-tailer based in Europe and CoutureLab, the exclusive eCommerce eTailer based in the UK.

Michelle Hall

Digital Business Manager, Strategy & Brand DevelopmentSony Australia Limited

Michelle Hall joined Sony Australia in July 2008 and as Digital Business Manager, Strategy & Brand Development, she is responsible for all digital marketing to consumer and business customers. Within this remit is the Sony Australia website and eCommerce platform, which consistently ranks as the most visited consumer electronics website in Australia, according to Hitwise. Michelle has over 10 years experience in all facets of digital marketing, including all engagements on the customer path to purchase. Before joining Sony, Michelle held senior digital marketing positions on both client and agency side, developing eCommerce, digital marketing and eCRM strategies for an impressive collection of national and multinational brands including Nestle, 3 mobile, Google, American Express and Hyundai.

Grant Jennings

General Manager - Marketing & eCommerceEziBuy.com.au

Grant Jennings is General Manager, Marketing and eCommerce Australasia for EziBuy limited, Australasia's largest multi-channel retailer and largest ecommerce player in apparel and accessories as determined by Hitwise. Grant's specialties include strategic multi-channel marketing and management, ecommerce strategy development, price/range architecture and assortment planning. He is a proven senior executive with a strong marketing, ecommerce and commercial track record, who previously worked with The Warehouse and J Walter Thompson in New Zealand.

Melissa Shannon

SMB Digital LeadDell Asia Pacific

Three of Melissa’s 15 years online experience has been with Dell, currently responsible for leading the SMB online marketing growth across APJ. Mel’s previous role at Dell was managing a multi-million dollar consumer marketing budget to deliver online revenue targets and brand equity in Australia and New Zealand. Specific experience covers eCRM, search, display advertising, affiliate marketing, product listings and SEO. Commencing her online career working on sexy online brand campaigns, Dell’s true direct response model has evoked an addiction to ‘the numbers’ – Deep insights, efficiencies and bottom line results. Melissa’s favourite mantra is ‘Give someone the opportunity to tell you what they want, learn from it, give it back to them, and keep their business forever’ Don Peppers and Martha Rogers, Leading CRM Theorists

Dan Ferguson

Former Online & Ecommerce Business ManagerOfficeworks & Myer

Dan Ferguson's multi-channel career experience spans leading Australian & International powerhouse brands in direct, online, and retail with more recent key roles including leadership of the online business for Officeworks - where he led a period of record-breaking growth to make it amongst Australia's largest online retailing businesses - , & Online & E-commerce manager for Myer. Now working for a number of well known & loved Australian brands, he brings a track record of success growing online channels for established retailers, and has gained hard won international & local insights into many of the typical problems faced - ranging from technical to organisational - in the journey towards Multi-Channel.

Tony Nash

Managing DirectorBooktopia.com.au

Tony Nash started his first internet business in 1996. Two years later he convinced his brother, sister and brother-in-law to join him and after a number of ventures they were running one of Australia's leading Internet Marketing companies, specialising in SEO and Pay-Per-Click management. A side project was initiated in 2004 to build a bookstore and generate a little bit of extra cash. It is called Booktopia, and in no time it became one of the most visited bookstores in Australia. The success of this venture prompted the winding down of the consulting work as Booktopia required full-time attention. It now employs 40 people and is the most successful Australian-owned online bookstore in Australia.

Jonathan Bass

Purchasing DirectorDinosaurDeals.com.au

Jonathan started a trading company with his twin brother, Anthony, in 2000 focusing on mobile phone and consumer electronics distribution. The business later started trading on eBay Australia and in 2007 launched its own stand-alone website, www.DinosaurDeals.com.au. Today Dinosaur Deals is one of Australia’s largest online retail stores processing thousands of orders each week. Jonathan attended Macquarie University where he attained a BComLLB (Economics) and went on to qualify as a solicitor. Jonathan practiced as a solicitor at one of Australia’s premium law firms prior to moving into the world of business.

Todd Alexander

Head of Customer Insight & StrategyeBay Australia and New Zealand

Todd Alexander is the Head of Customer Insight & Strategy at eBay. Todd joined the company in 2002 and has held various roles including Seller Development, Category Management and Onsite Classification. Previously, Todd worked as a Buyer and Customer Experience Manager at Dymocks Booksellers and graduated from Macquarie University with degrees in Law and Arts. He is the author of How to Use eBay / How to Use PayPal and the upcoming book, How to Make Money on eBay - an advanced selling guide.

Dr Shaun Ryan

Chief Executive OfficerSLI-Systems, Inc

Shaun has over 10 years of experience in search technologies. As a co-founder of SLI Systems, he was one of the developers of the company's unique "Learning Search" site search technology. Shaun was also an original founder of GlobalBrain (in 1998), his first site search technology company bought by one of the world's leading portals Snap/NBCi.com in 2000, which he and his fellow founders bought back and later renamed SLI Systems. Prior to GlobalBrain, his background includes consulting with organizations such as international health technology company Invacare. Shaun is a frequent speaker at the Search Engine Strategies conferences in the US and UK. In addition, his retail search bylines have published in Chief Marketer and Multichannel Merchant magazines. Shaun has a PhD in Artificial Intelligence from the University of Canterbury.

Jenny Wilson

PartnerDeloitte

Jenny Wilson is a partner with Deloitte who leads the Sydney practice of Deloitte's specialist online advisory and implementation practice. Jenny has been with Deloitte for twelve years and has over eight years experience in Business and IT strategy consulting, with five of these years focused specifically on online channel strategy and management. Her particular areas of expertise include: • Online channel strategy and planning • Channel strategy and effectiveness • Business case design and benefits realisation framework • Innovation strategy and implementation Jenny has provided strategic online retail advice as well as online implementation projects to some of Australia's most prominent retail organisations

Joe Dittmar

Worldwide Executive, Web Sphere CommerceIBM (USA)

Based in Dublin, Ohio, Joe Dittmar is the World Wide Executive for Web Sphere Commerce. He brings a wealth of knowledge and experience in the E-commerce and Multi Channel segments of the Retail Industry to IBM. Prior to joining IBM, Joe served as the Chief Information Officer and Head of E-commerce for Music123.com/Woodwind & Brasswind, where he rationalized the supply chain, formalized business process standards and replaced the e-commerce platform for the 4th largest Musical Instrument Retailer in the world. Prior to the musical instrument business, Joe was the founding member and Director of the E-commerce team at Abercrombie & Fitch. Under his leadership A&F launched three branded e-commerce businesses including Abercrombie.com, abercrombiekids.com and Hollisterco.com as well as A&F's Internationalization, RFID, and Supply Chain Visibility Programs. Joe holds a Bachelors in Computer Engineering and a Masters in Business Administration from The Ohio State University.

Alan Long

Research Director, Asia PacificHitwise

Alan Long, Research Director for Hitwise Asia Pacific heads up a team of analysts who delve into online insights across 160+ industries covering more than 1 million websites daily from the Hitwise sample. Alan is a well regarded advertising and digital media strategist, with a comprehensive background spanning more than 20 years. Prior to joining Hitwise, Alan worked with Sensis MediaSmart and Fairfax in senior commercial roles and has spent the best part of 15 years in the digital market as publisher, consultant and strategist.

Larry Adler

Co-owner and Operations DirectorWebqem

Larry Adler is one of the owners and the operations director at webqem, one of Asia's leading digital agencies. As an Authorised Adobe Trainer and Solutions Partner, Larry is seen as one of Australia's foremost specialists in formatting digital strategies around deploying engaging online experiences Larry joined webqem in early 2001, bringing with him more than 15 years of extensive retail experience, most recently with Gateway computers, as Director of Consumer Sales for Australia and New Zealand. Prior to Gateway, Larry was employed as a senior member of the OPSM Management team responsible for New Business Development, Online sales and Operations. Larry’s retail experience all includes 10 years of running his family’s business: Larry Adler Ski & Outdoor. Larry has a Master of Business Administration degree from the University of Technology and spends most of his tim travelling Asia advising organisations on the best practices in setting and implementing digital strategies to drive key business outcomes. These outcomes include driving traffic, acquisition, retention strategies, driving out cost of operations, or increasing efficiencies and effectiveness through online education.

Peter Butler

Associate PartnerIBM Global Business Services

Peter Butler is an Retail Solutions Specialist in IBM's consulting group known as Global Business Services. Peter is an experienced retail IT strategist and in-store technology specialist, and has worked with many major Australian retailers as well as some Asian Pacific retailers. Peter's background is in Point of Sale and retail merchandise and supply chain solutions and he specialises in developing IT and e-Commerce strategies, undertaking IT system selections, developing implementation and rollout strategies, as well as project managing new retail technology pilots and deployments. Peter’s knowledge spans card solutions, customer loyalty solutions, mobile in-store technologies and e-Commerce technologies and his recent focus has been on Multichannel retailing and researching Multichannel retailing trends in US and UK.

Paul Marshall

Executive DirectorSalmat Limited

Paul Marshall is CEO of Lasoo.com.au and the Executive Director of Salmat's Digital division. His expertise covers everything retail and digital media – from marketing to commerce across online and the mobile phone. Prior to joining Salmat in September 2006, Paul led information company HWW Limited as Managing Director and CEO. HWW was a publicly listed business leading in online and mobile development, content aggregation, management and publishing.

Mark Allison

Director - AustralasiaWebTrends

Mark Allison is the WebTrends Director for Australasia. Mark was born in Christchurch New Zealand, 1972. He graduated from Canterbury University with a Bachelor of Science degree. Mark has eleven years Web Analytics experience, with 7 of those based in London. He worked as a Consultant with WebTrends in the U.K. and at Reed Elsevier, TUI, ITV, News International, Agency.com and the Coles Group in Australia. Mark designs, implements and manages Online Business Intelligence solutions for many of the largest online organisations in both the U.K. and Australia. Mark’s expertise includes; online analytics, ad systems, transactional booking systems, self-optimising search marketing systems and email systems. Achievements include; increasing online sales, conversion rates, web traffic, and usability, campaign performance optimisation while reducing the overall operational costs. He has a wide and deep knowledge of WebTrends, Web Analytics and the online world.

Cynthia Richmond

Vice President, Australia & New ZealandEpsilon International

As Vice President, ANZ of Epsilon International, Cynthia Richmond oversees day-to-day operations in the Australia and New Zealand markets, guiding client services and business development efforts. Epsilon International is a recognised provider of multi-channel, data-driven marketing technologies and services, providing a platform for customers to produce multi-channel marketing programs that generate measurable results throughout their customer lifecycles. Cynthia brings with her a wealth of strategic consulting and business development experience from leading companies such as Sun Microsystems, IBM, Avaya and Novell in Australia.

Andy Powell

Director - Supply Change PracticeDeloitte

Andy Powell is a Director in Deloitte’s Consumer & Industrial consulting industry group. He has 22 years experience in the retail and wholesale / distributive sectors, in Europe and Asia-Pacific, including 8 years in retail store operations management and 5 years in both in-house and 3rd party retail logistics. His Australian retail and wholesale clients include Myer, Target, Coles, Bunnings, Repco, Angus & Robertson / Borders, Sigma Pharmaceuticals and Village Roadshow. He leads Deloitte Consulting’s Supply Chain practice in Australia and is the co-author of “Navigating multi-channel retail in Australia – Moving from if to how” – a recent Deloitte publication.

Austin Brown

Client Services DirectorExperian CheetahMail

Austin Brown has been a specialist within the email marketing arena since 2000. Currently Austin is the Client Services Director for Experian CheetahMail Australia and New Zealand and is responsible for the support and development of all local CheetahMail clients in the region. As expected, Austin has seen significant changes within this marketing channel, particularly with the sophistication of the emails being delivered. Austin also worked for CheetahMail in the UK with hands on experience of the American market with CheetahMail as well as with Digital Impact (Now Acxiom Digital) Austin has helped build the creditability of email marketing through a number of initiatives. These include being a founding member of the email marketing council for the UK Direct Marketing Association which promotes best practice, legal responsibilities and new ideas for clients and service providers alike. Austin has worked with Clients such as Readers Digest, Le Meridian Hotels, The Good Guys and Borders and has utilised his immense experience to help them leverage the best possible results from email marketing.

Michael Loewy

CEOGinger Group

Michael Loewy is a founding director of the multi award-winning web agency Ginger Group, delivering leading edge online solutions to organisations including Greg Norman's Shark Golf, Australian Idol, Motorola, Dinosaur Deals and many others across a broad range of industries. University of NSW-educated, Michael was appointed by the University of Illinois to lead a team charged with creating a national web based "program impact and reporting system" adopted by universities across the USA. Michael presented at the National Extension Technology Conference in Toronto and worked as project manager for a leading online advertising agency, handling clients such as Westpac, Hutchison, Dell and Yahoo.

Chris Dobson

Founder and Managing DirectorExalt Group

Chris Dobson is Founder and Managing Director of Exalt Group, warehousing, freight and logistics specialist service providers. A wealth of industry experience has been gained through his 14 years working in supply chain and logistics for over 25 different companies in Australia and the UK. Chris is now accepted as one of the experts in his field. He established Exalt in 2005 with a view to delivering logistics solutions to small, medium, and large enterprises, through simple, smart and cost effective solutions tailored to customer needs. Exalt Group is fast becoming known as one of the leading providers of pick & pack, fulfilment and distribution, specialising in online retailers and traders, start-up businesses, and companies with high order volumes direct to consumers.

Robert Wong

Chief Executive OfficerCC Media Digital Retail Experts

Robert Wong, CEO of CC Media, has more than 18 years experience in analytics consulting, advertising, direct marketing and interactive online marketing. In 2006, Robert founded Australia’s first online catalogue business which now works with major retailers providing a tailored yet cost effective marketing message. Under his leadership, Catalogue Central has become a renowned innovator in providing highly effective digital marketing solutions to retail challenges. With more than 200,000 active subscribers, the business is a fantastic success story and Wong continues to forge his reputation as a digital and business leader.

John Matthews

Client Services DirectordgmAustralia

With over 10 years online experience, John Matthews heads the Client Services team at dgmAustralia across both affiliate and search marketing campaigns. John manages several key agency partnerships and with his team manages over 100 client accounts. He has worked within the online marketing industry since the start of his career in 1999 with Webgravity, which later merged with dgmUK. John developed the dgmSearchLab proposition, and has a wealth of international experience, notably heading up the American Express global search account. John is a regular speaker at Search Engine Bootcamp, Search Summit (now SMX) and the AFA Adschool.

Dinuke Ranasinghe

Managing DirectorPayPal Australia

Dinuke Ranasinghe joined PayPal Australia in October 2004 as the Director of Product & Innovation, in March 2009 he moved into the role as Managing Director. In his previous role, Dinuke was responsible for product development and business growth strategy. He joined PayPal in 2004 to launch PayPal locally, and subsequently launched numerous product initiatives that include more recently, PayPal Mobile. Dinuke was formerly the Head of eCommerce (Australia & New Zealand) for Visa International, where he launched Verified by Visa, mobile payments programs, and Chip/EMV card products, and has previously consulted on eCommerce strategy to leading blue chip organisations such as Telstra, Coca Cola Amatil, and Shell Australia. Dinuke has a Bachelor of Engineering (Civil), Masters of Arts (International Business), Masters of Business Administration.

Armando Dacal

Director, Authentication ServicesVeriSign Asia Pacific

Armando Dacal is responsible for overseeing VeriSign’s Authentication Services in the Asia Pacific region. He also leads the VeriSign partner program for Secure Sockets Layer (SSL) Certificates globally. Armando has been with VeriSign since 2001 and has held several key international roles for the organisation, including leading the expansion of the company’s Authentication business in Europe. Previous to VeriSign, Armando has held various sales roles at Circuit City, a major electronics outlet based in the United States. He holds a Bachelor of Arts in International Economics from San Diego State University (US).

Vishy Narayanan

Chief Technology OfficerDeloitte's Online Practice

Vishy Narayanan leads the technical direction for Deloitte’s Online practice and is responsible for overseeing technology thought leadership, solutions architecture and delivery for this service line at Deloitte. With over 14 years of relevant industry experience Vishy is equipped with a well-developed understanding of commercial business objectives and proven ability in the architecture, delivery and management of innovative online technology solutions for leading APAC organisations. Prior to joining Deloitte, Vishy has worked in roles such as Chief Operations Officer at Gravity, Client Services Director at Hyro, e-Business Manager at CMP Medica (formerly MIMS) and e-Technologies Manager for Reed Elsevier.

Stuart Clark

Co-Founder and CEOeStarOnline.com

Stuart is co-founder and CEO of EstarOnline Ltd. EstarOnline started as a direct pure play “ music etailer” in the late 90s and is now one of Australasia’s leading ecommerce automation providers. ESO provide “end to end” SaaS (Software as a Service) ecommerce \solutions to many prominent brands and events, and facilitate in excess of AUD$200 million of online transaction per annum on behalf of their customers. With a background in sales and marketing, and specific knowledge of “automatic identification” technologies ESO has automation as the cornerstone of its offering. Stuart’s mission is to find talented individuals, then empower and encourage them to work as a team, with a focus on assisting customers grow their online businesses.

John Merakovsky

General ManagerExperian CheetahMail

As General Manager of Experian CheetahMail Australia, John is responsible for leading both business growth and CheetahMail operations in the region. John brings to CheetahMail a wealth of experience in growing an enterprise technology business from start-up to leader in its market. John was a Founder and CEO of Southrock Corporation Limited, Australia’s leading developer of enterprise Human Capital Management software. During 2000, John relocated to San Francisco to open a US office and negotiated business relationships with Microsoft and Spherion. Through intense focus on client satisfaction and technical excellence, he was instrumental in establishing Southrock as the market leader, securing blue-chip corporate customers such as Telstra, AIG, AMP, ING, and Goldman Sachs amongst many others. In 2005 John led the sale of Southrock to Talent2 International, the leading HRO in the Asia Pacific region, and subsequently became their Head of Customer Technology Strategy. Prior to founding Southrock in 1996, John gained a PhD from the University of Melbourne and worked for a number of years as a consultant in the emerging online and digital media sector.

Shyam Govardhan

Customer Solutions EngineerGoogle Australia

Shyam Govardhan is Customer Solutions Engineer at Google, Australia. He's an internationally recognised expert on ecommerce, recently presenting in Vienna and Prague on Mashups and Web 2.0: Building Enterprise Portals. His industry experience has seen him involved in a number of projects with large clients, particularly across the banking/finance and telecommunications sectors.

Domenic Carosa

CEODominet

Domenic Carosa is the founder and CEO of digital media Investment company Dominet Digital Corporation Pty Ltd. Prior to this he co-founded destra Corporation in 1993, when he was in his late teens and then listed it on the Australian Stock Exchange in May 2000. At the time, Domenic was the youngest CEO of a public-listed company in Australia. Under his direction, destra has branched out from its core web hosting and communications business to become one of Australia’s leading independent media and entertainment companies. The company had annualised revenues over $100m in 2008. Domenic is committed to innovation, with other achievements including building Australia’s largest independent digital music website (MP3.com.au) and launching Australia’s first legal and commercial digital download service (destraMusic) and is principle in a new investment fund Future Capital. Domenic was Chairman of the Internet Industry Association in 2007 and 2008 and has won numerous young achiever awards.

Fi Bendall

Managing DirectorBendalls Group

Fi is a leading interactive and digital specialist, and managing director of Bendalls Group, www.bendalls.com.au. She is a founding member of social media collaborator group, www.getsocialadvice.com. Fi has over 20 years experience in the digital sector, commencing in the consumer electronics industry. She has developed key digital strategies for the BBC, Virgin, and led the international gaming portal, ATE Online. She has led digital business strategies, mobile, social media, e-community strategies and advocacy programs for clients such as Microsoft, News Interactive, Tourism Tasmania, Betfair, RaboPlus, ActionAid Australia, MTV and e-Bet. Fi has built a reputation for being hyperconnected and acting as a nexus between disparate people and online communities, and uses this ability to bring business and social media influencers together.

Robert Kinkade

Asia Pacific Partner AffiliateJ.C. Williams Group / McMillian Doolittle

Robert Kinkade is the Asia Pacific Partner Affiliate for leading global retail consulting firms McMillan Doolittle (Chicago) and J.C. Williams Group (Toronto). Based in Sydney, Robert and his team focus on helping forward thinking organisations ranging from early stage ventures to large global companies develop winning retail strategies to address the rapidly changing consumer mindset. During his 12 years with Nordstrom, Robert helped shape the way merchants and planners collaborate to strategically use business insights. He also led various initiatives within the highly successful technology-enabled business transformation program. Robert has also worked with diverse clients such as Coles Group, Roche Diagnostics, Skilled Group, Campbells Arnotts and Coke Thailand.

Robert Beerworth

Managing DirectorWiliam Pty. Limited

After founding web design, development, strategy and marketing company Wiliam in 1997, Robert Beerworth has converted what began as a personal passion for creative web design into a thriving enterprise. Robert is widely known and respected in the Australian web industry, regularly presenting on the latest trends in web design and development. A self-confessed lover of brilliant and smart design, he invests copious amounts of time researching internet strategies, content, search marketing and Web 2.0 technologies. He also publishes a popular blog at www.robertbeerworth.com.

Darren Phillips

CEOCirrus Australia

Darren Phillips is a 25 year veteran of the IT industry. His specialist software knowledge, gained over many years, through numerous companies, and in diverse industries, is central to his current role as CEO of Cirrus Australia. A successful entrepreneur who owns and manages three companies, he has developed a reputation for vision and innovation within the software sector.

John DeBrincat

Chief Executive OfficereCorner

John DeBrincat has almost 40 years of experience in the Information Technology Industry in the Asia Pacific. In 2004 he founded and is CEO of eCorner Pty Ltd, an Australian ICT company specialising in eBusiness and eCommerce systems. eCorner’s customers include Commonwealth Bank, Netregistry, Getprice, News Limited, Dick Smith Electronics and Weight Watchers. As Chairman of the Australian Computer Society Foundation he has helped raise over $30 million dollars in scholarship funds since 2001. The ACS Foundation has provided over 2000 scholarships for Information Technology students to universities in Australia and New Zealand.

Christopher Harrop

Business Development Manager, Asia PacificEndeca

Christopher Harrop is the Business Development Manager for Endeca’s APAC operation overseeing all new business opportunities. Christopher has introduced international best practices and future trends in eCommerce to Australian retailers over the last 3 years as they look to move online. Christopher graduated from Aston Business School in the UK and has international experience in the UK, USA, Poland, Finland, Thailand, Australia and New Zealand.

Tom Skotidas

Head of Marketing & Business DevelopmentFirstRate

Tom is Head of Marketing & Business Development for First Rate (firstrate.com.au), one of Australia’s leading online marketing agencies, specialising in Search Engine Optimisation (SEO), Search Engine Marketing (SEM), Online Advertising, and Online Conversion. Since moving into this role in 2007, Tom has established First Rate as a recognised leader in developing strategies and tactics to help brands dominate the search engines and significantly grow brand awareness online. Tom has direct and digital experience in over 50 industries, both from the client-side and agency-side, and specialises in strategic brand positioning and development, online marketing, and direct marketing.

Fiona Niven

eMarketing ManagerEziBuy Limited

Fiona Niven is the eMarketing Manager for EziBuy limited, Australasia's largest multi-channel retailer and largest ecommerce player in apparel and accessories as determined by Hitwise. Fiona is responsible for eCommerce strategies and web development implementations across the EziBuy Group websites and driving eMarketing initiatives through the online channel. Having previously worked in the online space at Microsoft and TMI in New Zealand, Fiona’s significant experience and passion for online strategy, mixed with a sound knowledge of usability, email marketing and eCommerce equip her to drive changes through EziBuy.